FAQ’s
  • What happens if I haven’t received my order?
    We insure the delivery of your order for loss, to the value of $1500. To let us know that you have not yet received your order please email us at contact@houseofprint.com.au. Please allow the suggested time frames before contacting us.
  • How will my order be delivered?
    Completed orders are delivered to our clients using our preferred delivery partner, the cost of which is included in your order price. Delivery times are estimated at the following from the time of dispatch:   Melbourne        1-2 business days Sydney               1-2 business days Adelaide            1-2 business days Brisbane            2-5 business days Perth                  5-10 business days
  • What if I am unhappy with my finished artwork?
    We anticipate that you will be delighted on completion of your order. However should you not be completely satisfied with the finished product, we will be happy to consider redoing the order for you. Claims must be made within 10 days after receipt and be returned at your own expense for assessment for a re-do. No refunds can be made in these situations. Please refer to our Terms of Service for more information.
  • What format should I supply images in?
    When submitting your images as part of the ordering process, for the best results we ask that you supply your artwork as follows: Size: Images are sized to your final print size. If you’d like a border please include it within the final image size. Resolution: Minimum 300 DPI File Format: JPEG / TIFF Colour: Adobe RGB Colour Space Bleed: Please add a 0.5 inch white border to all work after the cropped image. For large files please submit the file using www.wetransfer.com to contact@houseofprint.com.au
  • How long does it take to process my order?
    We pride ourselves on our fast turn around on customer orders. You can expect your order to be completed within 2-3 business days, ready to be shipped.
  • How can I tell the status of my order?
    We will email you at each of the key stages in your order processing. These are:
    • Order Received
    • Processing
    • Dispatch Pending
    • Completed
  • How do I cancel an order?
    Because of our fast turnaround time, we are unable to cancel orders once production has begun. For more information please review our Terms of Service.
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