Terms and Conditions

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

1. Definitions

1.1 “Contract” means the terms and conditions contained herein, together with any Quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.

1.2 “HOP” means House of Print Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of House of Print Pty Ltd.

1.3 “Customer” means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting HOP to provide the Services as specified in any proposal, quotation, order, invoice or other documentation, and:

(a) if there is more than one Customer, is a reference to each Customer jointly and severally; and

(b) if the Customer is a partnership, it shall bind each partner jointly and severally; and

(c) if the Customer is a part of a trust, shall be bound in their capacity as a trustee; and

(d) includes the Customer’s executors, administrators, successors and permitted assigns.

1.4 “Goods” means all Goods or Services supplied by HOP to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).

1.5 “Copy” shall mean any manuscript, advertisement, general copy, graphics and other digital display material and/or content supplied by the Customer for the supply of Goods.

1.6 “Prohibited Content” means any Copy that:

(a) is, or could reasonably be considered to be, in breach of the Competition and Consumer Act 2010 (Cth); or any other applicable law or applicable industry code; or

(b) contains, or could reasonably be considered to contain, any misrepresentations; or is, or could reasonably be considered to be, misleading or deceptive, likely to mislead or deceive or otherwise unlawful; or

(c) is, or could reasonably be considered to be, in breach of any person’s Intellectual Property Rights.

1.7 “Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details.

1.8 “Cookies” means small files which are stored on a user’s computer. They are designed to hold a modest amount of data (including Personal Information) specific to a particular client and website, and can be accessed either by the web server or the client’s computer. If the Customer does not wish to allow Cookies to operate in the background when ordering from the website, then the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to ordering Goods via the website.

1.9 “Price” means the Price payable (plus any GST where applicable) for the Goods as agreed between HOP and the Customer in accordance with clause 5 below.

1.10 “GST” means Goods and Services Tax as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth).

2. Acceptance

2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts Delivery of the Goods.

2.2 In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail.

2.3 Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.

2.4 These terms and conditions are meant to be read in conjunction with the Terms and Conditions posted on HOP’s website. If there are any inconsistencies between the two documents then the terms and conditions contained in this document shall prevail.

2.5 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions (Victoria) Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.

2.6 The Customer acknowledges that:

(a) any advice, recommendation, information, assistance or service provided by HOP in relation to Goods supplied is given in good faith, is based on HOP’s own knowledge and experience and shall be accepted without liability on the part of HOP and it shall be the responsibility of the Customer to confirm the accuracy and reliability of the same in light of the use to which the Customer makes or intends to make of the Goods; and

(b) HOP reserves the right not to supply any Goods, or refuse the accept any Copy, at any time for any reason (including where such, in HOP’s opinion is or may be unlawful, offensive, contains Prohibited Content, does not comply with clause 10.1, or is otherwise inappropriate), and HOP shall not be liable to the Customer for any such action; and

(c) accepts that:

(i) lead times of up to two (2) three (3) business for production of the Goods will apply, subject to current workloads, timely responses by the Customer for enquirers or any other circumstances beyond HOP’s control;

(ii) once HOP is in receipt of the Customer’s written approval of any custom-made and/or made to the Customer’s specifications orders, no cancellation, changes or refunds will be accepted once production has commenced.

3. Errors and Omissions

3.1 The Customer acknowledges and accepts that HOP shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s):

(a) resulting from an inadvertent mistake made by HOP in the formation and/or administration of this Contract; and/or

(b) contained in/omitted from any literature (hard copy and/or electronic) supplied by HOP in respect of the Services.

3.2 In the event such an error and/or omission occurs in accordance with clause 3.1, and is not attributable to the negligence and/or wilful misconduct of HOP; the Customer shall not be entitled to treat this Contract as repudiated nor render it invalid.

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

4. Change in Control

4.1 The Customer shall give HOP not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, change of trustees, or business practice). The Customer shall be liable for any loss incurred by HOP as a result of the Customer’s failure to comply with this clause.

5. Price and Payment

5.1 At HOP’s sole discretion, the Price shall be either:

(a) as indicated on any invoice provided by HOP to the Customer; or

(b) the Price as at the date of Delivery of the Goods according to HOP’s current price list; or

(c) HOP’s quoted price (subject to clause 5.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

5.2 HOP reserves the right to change the Price if a variation to HOP’s quotation is requested. Variations will be charged for on the basis of HOP’s quotation, and will be detailed in writing, and shown as variations on HOP’s invoice. The Customer shall be required to respond to any variation submitted by HOP within ten (10) working days. Failure to do so will entitle HOP to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion.

5.3 At HOP’s sole discretion, a non-refundable deposit may be required.

5.4 Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by HOP, which may be:

(a) on Delivery of the Goods;

(b) before Delivery of the Goods;

(c) by way of instalments/progress payments in accordance with HOP’s payment schedule;

(d) the date specified on any invoice or other form as being the date for payment; or

(e) failing any notice to the contrary, the date which is thirty (30) days following the date of any invoice given to the Customer by HOP.

5.5 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, Paypal, Afterpay, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Customer and HOP.

5.6 HOP may in its discretion allocate any payment received from the Customer towards any invoice that HOP determines and may do so at the time of receipt or at any time afterwards. On any default by the Customer HOP may re-allocate any payments previously received and allocated. In the absence of any payment allocation by HOP, payment will be deemed to be allocated in such manner as preserves the maximum value of HOP’s Purchase Money Security Interest (as defined in the PPSA) in the Goods.

5.7 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by HOP nor to withhold payment of any invoice because part of that invoice is in dispute.

5.8 Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to HOP an amount equal to any GST HOP must pay for any supply by HOP under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

6. Delivery of Goods

6.1 Delivery (“Delivery”) of the Goods is taken to occur at the time that HOP (or HOP’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

6.2 At HOP’s sole discretion, the cost of Delivery is either included in the Price or is in addition to the Price.

6.3 HOP may deliver the Goods in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.

6.4 Any time specified by HOP for Delivery of the Goods is an estimate only. The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. HOP will not be liable for any loss or damage incurred by the Customer as a result of Delivery being late. In the event that the Customer is unable to take Delivery of the Goods as arranged then HOP shall be entitled to charge a reasonable fee for redelivery and/or storage.

7. On-Line Ordering

7.1 The Customer acknowledges and agrees that:

(a) HOP does not guarantee the website’s performance;

(b) display on the website does not guarantee the availability of any particular Goods; therefore, all orders placed through the website shall be subject to confirmation of acceptance by HOP

(c) on-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades;

(d) there are inherent hazards in electronic distribution, and as such HOP cannot warrant against delays or errors in transmitting data between the Customer and HOP including orders, and you agree that to the maximum extent permitted by law, HOP will not be liable for any losses which the Customer suffers as a result of online-ordering not being available or for delays or errors in transmitting orders;

(e) when making a transaction through the website, the Customer’s information will pass through a secure server using SSL (secure sockets layer) encryption technology or any other similar technology as disclosed by HOP and/or displayed on the website. The encryption process ensures that the Customer’s information cannot be read by or altered by outside influences;

(f) if the Customer is not the cardholder for any credit card being used to pay for the Goods, HOP shall be entitled to reasonably assume that the Customer has received permission from the cardholder for use of the credit card for the transaction.

HOP reserves the right to terminate the Customer’s order if it learns that you have provided false or misleading information, interfered with other users or the administration of HOP’s business, or violated these terms and conditions. House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

8. Risk

8.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

8.2 If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, HOP is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by HOP is sufficient evidence of HOP’s rights to receive the insurance proceeds without the need for any person dealing with HOP to make further enquiries.

8.3 If the Customer requests HOP to leave Goods outside HOP’s premises for collection or to deliver the Goods to an unattended location, then such Goods shall be left at the Customer’s sole risk.

8.4 Where materials are supplied by the Customer for the provision of Services, HOP:

(a) can accept media in any colour space, however HOP recommends that any media is sent in preferably Adobe RGB colour space; and

(b) shall accept no liability for imperfect work caused by defects in, or the unsuitability of, such materials for the Services.

8.5 In the case of property and materials left with HOP without specific instructions, HOP shall be free to dispose of them at the end of six (6) months after receiving them and to accept and retain any proceeds gained from such disposal to cover HOP’s costs in holding and handling such items.

8.6 The Customer acknowledges and accepts that:

(a) all Goods (with the exception of fine art giclee printing) are displayed in inches;

(b) fine art giclee printing is offered in A series standard paper sizes;

(c) any canvas Goods are subject to:

(i) an approximately five millimeter (5mm) bleed and the Customer is to take this into consideration when cropping their image; and

(ii) that it is a natural fiber product and as such may exhibit variations in colour, shade, texture and may fade or change colour over time. HOP will make every effort to match batches of product supplied in order to minimise such variations but shall not be liable in any way whatsoever where such variations occur.

9. Samples and Proof Reading of Images

9.1 HOP is under no obligation to provide samples of Goods ordered other than by virtual (computerised) sample. Whilst every effort will be taken by HOP to match virtual colours with physical colours, HOP will take no responsibility for any variation between virtual sale samples and either the virtual sale sample displayed on the Customer’s computer and/or the final product. Should a physical sample be required this will be provided on request by the Customer and will be charged for as an extra including return freight, the charge will be contra against the final invoice.

9.2 Whilst every care is taken by HOP to carry out the instructions of the Customer, it is the Customer’s responsibility to undertake a final proof reading of the Goods (including but not limited to ensuring that the image wrap is as per their requirements for any canvas Goods. HOP shall be under no liability whatsoever for any errors not corrected by the Customer in the final proof reading. Should the Customers alterations require additional proofs this shall be invoiced as an extra.

9.3 When style, type or layout is left to HOP’s judgement, then the Customer makes further alterations to the copy this will be invoiced as an extra.

9.4 While every effort will be taken by HOP to match PMS colours, HOP will take no responsibility for any variation due to substrates, half tones and/or detailed graphics between sale samples (including but not limited to virtual or physical samples) and the final product.

10. Copy

10.1 The Customer acknowledges that all Copy supplied to HOP is subject to the approval of HOP and may, regardless of prior approval, be rejected and removed by HOP.

10.2 The Customer warrants that all Copy supplied to HOP to be used for the supply of Goods:

(a) that they are happy with the dimensions of the Copy. HOP will take no responsibility for the composition, colour, lighting or location of the Copy, text or logos on the final product;

(b) must be a minimum resolution of three hundred dots per inch (300dpi);

(c) does not contain Prohibited Content; and

(d) shall be in the form, and delivered up to HOP by the date, specified thereby. If the Customer fails to adhere to this sub-clause, HOP shall not be liable to the Customer in the event HOP is unable to supply the Goods.

10.3 The Customer shall indemnify, and keep indemnified, HOP at all times against all actions, proceedings, claims, demands, liabilities, either express or implied, and all costs, losses, losses of profit, damages and expenses whatsoever which may be taken against HOP, or incurred or become payable by HOP, resulting or arising from the Customer being in breach of clause 10.1.

11. Title

11.1 HOP and the Customer agree that ownership of the Goods shall not pass until:

(a) the Customer has paid HOP all amounts owing to HOP; and

(b) the Customer has met all of its other obligations to HOP.

11.2 Receipt by HOP of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.

11.3 It is further agreed that, until ownership of the Goods passes to the Customer in accordance with clause 11.1:

(a) the Customer is only a bailee of the Goods and must return the Goods to HOP on request;

(b) the Customer holds the benefit of the Customer’s insurance of the Goods on trust for HOP and must pay to HOP the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed;

(c) the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for HOP and must pay or deliver the proceeds to HOP on demand;

(d) the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of HOP and must sell, dispose of or return the resulting product to HOP as it so directs;

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

(e) the Customer irrevocably authorises HOP to enter any premises where HOP believes the Goods are kept and recover possession of the Goods;

(f) HOP may recover possession of any Goods in transit whether or not Delivery has occurred;

(g) the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of HOP;

(h) HOP may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.

12. Personal Property Securities Act 2009 (“PPSA”)

12.1 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.

12.2 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods and/or collateral (account) – being a monetary obligation of the Customer to HOP for Services – that have previously been supplied and that will be supplied in the future by HOP to the Customer.

12.3 The Customer undertakes to:

(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which HOP may reasonably require to;

(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;

(ii) register any other document required to be registered by the PPSA; or

(iii) correct a defect in a statement referred to in clause 12.3(a)(i) or 12.3(a)(ii);

(b) indemnify, and upon demand reimburse, HOP for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;

(c) not register a financing change statement in respect of a security interest without the prior written consent of HOP;

(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods and/or collateral (account) in favour of a third party without the prior written consent of HOP;

(e) immediately advise HOP of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

12.4 HOP and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

12.5 The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.

12.6 The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.

12.7 Unless otherwise agreed to in writing by HOP, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.

12.8 The Customer must unconditionally ratify any actions taken by HOP under clauses 12.3 to 12.5.

12.9 Subject to any express provisions to the contrary (including those contained in this clause 12), nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

13. Security and Charge

13.1 In consideration of HOP agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).

13.2 The Customer indemnifies HOP from and against all HOP’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising HOP’s rights under this clause.

13.3 The Customer irrevocably appoints HOP and each director of HOP as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 13 including, but not limited to, signing any document on the Customer’s behalf.

14. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

14.1 The Customer must inspect the Goods on Delivery and must within seven (7) days of Delivery notify HOP in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow HOP to inspect the Goods.

14.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).

14.3 HOP acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.

14.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, HOP makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. HOP’s liability in respect of these warranties is limited to the fullest extent permitted by law.

14.5 If the Customer is a consumer within the meaning of the CCA, HOP’s liability is limited to the extent permitted by section 64A of Schedule 2.

14.6 If HOP is required to replace the Goods under this clause or the CCA, but is unable to do so, HOP may refund any money the Customer has paid for the Goods.

14.7 If the Customer is not a consumer within the meaning of the CCA, HOP’s liability for any defect or damage in the Goods is:

(a) limited to the value of any express warranty or warranty card provided to the Customer by HOP at HOP’s sole discretion;

(b) limited to any warranty to which HOP is entitled, if HOP did not manufacture the Goods;

(c) otherwise negated absolutely.

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

14.8 Subject to this clause 14, returns will only be accepted provided that:

(a) the Customer has complied with the provisions of clause 14.1; and

(b) HOP has agreed that the Goods are defective; and

(c) the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and

(d) the Goods are returned in as close a condition to that in which they were delivered as is possible.

14.9 Notwithstanding clauses 14.1 to 14.8 but subject to the CCA, HOP shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

(a) the Customer failing to properly maintain or store any Goods;

(b) the Customer using the Goods for any purpose other than that for which they were designed;

(c) the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;

(d) the Customer failing to follow any instructions or guidelines provided by HOP;

(e) fair wear and tear, any accident, or act of God.

14.10 Notwithstanding anything contained in this clause if HOP is required by a law to accept a return then HOP will only accept a return on the conditions imposed by that law.

14.11 Subject to clause 14.1, customised, or non-stocklist items or Goods made or ordered to the Customer’s specifications are not acceptable for credit or return.

15. Intellectual Property

15.1 Where HOP has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of HOP. Under no circumstances may such designs, drawings and documents be used without the express written approval of HOP.

15.2 The Customer warrants that all designs, specifications or instructions given to HOP will not cause HOP to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify HOP against any action taken by a third party against HOP in respect of any such infringement.

15.3 The Customer agrees that HOP may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which HOP has created for the Customer.

16. Default and Consequences of Default

16.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at HOP’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

16.2 If the Customer owes HOP any money the Customer shall indemnify HOP from and against all costs and disbursements incurred by HOP in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, HOP’s contract default fee, and bank dishonour fees).

16.3 Further to any other rights or remedies HOP may have under this Contract, if a Customer has made payment to HOP, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by HOP under this clause 16 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this Contract.

16.4 Without prejudice to HOP’s other remedies at law HOP shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to HOP shall, whether or not due for payment, become immediately payable if:

(a) any money payable to HOP becomes overdue, or in HOP’s opinion the Customer will be unable to make a payment when it falls due;

(b) the Customer has exceeded any applicable credit limit provided by HOP;

(c) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

(d) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

17. Cancellation

17.1 Without prejudice to any other remedies HOP may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions HOP may suspend or terminate the supply of Goods to the Customer. HOP will not be liable to the Customer for any loss or damage the Customer suffers because HOP has exercised its rights under this clause.

17.2 HOP may cancel any contract to which these terms and conditions apply or cancel Delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice HOP shall repay to the Customer any money paid by the Customer for the Goods. HOP shall not be liable for any loss or damage whatsoever arising from such cancellation.

17.3 In the event that the Customer cancels Delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by HOP as a direct result of the cancellation (including, but not limited to, any loss of profits).

17.4 Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.

18. Privacy Policy

18.1 All emails, documents, images or other recorded information held or used by HOP is Personal Information, as defined and referred to in clause 18.3, and therefore considered Confidential Information. HOP acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 1988 (“the Act”) including the Part IIIC of the Act being Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB) and any statutory requirements, where relevant in a European Economic Area (“EEA”), under the EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”). HOP acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Customers Personal Information, held

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

by HOP that may result in serious harm to the Customer, HOP will notify the Customer in accordance with the Act and/or the GDPR. Any release of such Personal Information must be in accordance with the Act and the GDPR (where relevant) and must be approved by the Customer by written consent, unless subject to an operation of law.

18.2 Notwithstanding clause 18.1, privacy limitations will extend to HOP in respect of Cookies where transactions for purchases/orders transpire directly from HOP’s website. HOP agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Customer’s:

(a) IP address, browser, email client type and other similar details;

(b) tracking website usage and traffic; and

(c) reports are available to HOP when HOP sends an email to the Customer, so HOP may collect and review that information (“collectively Personal Information”)

In order to enable / disable the collection of Personal Information by way of Cookies, the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable, provided on the website prior to proceeding with a purchase/order via HOP’s website.

18.3 The Customer agrees for HOP to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) about the Customer in relation to credit provided by HOP.

18.4 The Customer agrees that HOP may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:

(a) to assess an application by the Customer; and/or

(b) to notify other credit providers of a default by the Customer; and/or

(c) to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or

(d) to assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two (2) years.

18.5 The Customer consents to HOP being given a consumer credit report to collect overdue payment on commercial credit.

18.6 The Customer agrees that personal credit information provided may be used and retained by HOP for the following purposes (and for other agreed purposes or required by):

(a) the provision of Goods; and/or

(b) analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or

(c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or

(d) enabling the collection of amounts outstanding in relation to the Goods.

18.7 HOP may give information about the Customer to a CRB for the following purposes:

(a) to obtain a consumer credit report;

(b) allow the CRB to create or maintain a credit information file about the Customer including credit history.

18.8 The information given to the CRB may include:

(a) Personal Information as outlined in 18.3 above;

(b) name of the credit provider and that HOP is a current credit provider to the Customer;

(c) whether the credit provider is a licensee;

(d) type of consumer credit;

(e) details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);

(f) advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and HOP has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);

(g) information that, in the opinion of HOP, the Customer has committed a serious credit infringement;

(h) advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).

18.9 The Customer shall have the right to request (by e-mail) from HOP:

(a) a copy of the Personal Information about the Customer retained by HOP and the right to request that HOP correct any incorrect Personal Information; and

(b) that HOP does not disclose any Personal Information about the Customer for the purpose of direct marketing.

18.10 HOP will destroy Personal Information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law.

18.11 The Customer can make a privacy complaint by contacting HOP via e-mail. HOP will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at www.oaic.gov.au.

19. Service of Notices

19.1 Any written notice given under this Contract shall be deemed to have been given and received:

(a) by handing the notice to the other party, in person;

(b) by leaving it at the address of the other party as stated in this Contract;

(c) by sending it by registered post to the address of the other party as stated in this Contract;

(d) if sent by facsimile transmission to the fax number of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission;

(e) if sent by email to the other party’s last known email address.

House of Print Pty Ltd – Terms & Conditions of Trade

#38241 © Copyright – EC Credit Control 1999 – 2018

19.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.

20. General

20.1 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

20.2 These terms and conditions and any contract to which they apply shall be governed by the laws of Victoria, the state in which HOP has its principal place of business, and are subject to the jurisdiction of the Melbourne Courts in HOP.

20.3 Subject to clause 14, HOP shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by HOP of these terms and conditions (alternatively HOP’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).

20.4 HOP may licence and/or assign all or any part of its rights and/or obligations under this Contract without the Customer’s consent.

20.5 The Customer cannot licence or assign without the written approval of HOP.

20.6 HOP may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of HOP’s sub-contractors without the authority of HOP.

20.7 The Customer agrees that HOP may amend their general terms and conditions for subsequent future contracts with the Customer by disclosing such to the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for HOP to provide Goods to the Customer.

20.8 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

20.9 Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.

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